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How garud365 Handles Your Personal Information

This page explains what data we collect when you open an account, fund it via DANA, OVO or GoPay, and move through the lobby — and what we do with that information.

Account data protectionDANA, OVO, GoPay wallet privacySecure session handlingYour right to access your dataClear data retention policy
garud365 How garud365 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply encryption at the point your data enters our system — whether that is your account registration details, a DANA deposit confirmation or a live session log. Our retention and security practices are reviewed regularly to stay consistent with what applicable local law requires for the eligible regions where we operate.

Encrypted Account Data Your login credentials and linked wallet details — DANA, OVO, GoPay — are stored using encryption. We do not display full wallet numbers anywhere inside the account interface.
Cookie Controls We use session cookies to keep your account active and functional cookies to save lobby preferences. You can clear or block cookies through your browser at any time without losing your account.
Data Retention Limits We keep your personal data only as long as your account is active or as local financial record rules require. Once those periods pass, data is deleted or anonymised.
Third-Party Data Rules Any third-party tool we use for fraud detection or session analytics is bound by a data-processing agreement. They cannot use your information for independent marketing or share it with other platforms.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account information, contact our support team directly. We handle data requests separately from general account queries so your request reaches the right team without delay. Response times depend on request complexity, but we aim to acknowledge every data request promptly.

Live Chat Open the chat widget inside your account dashboard. Describe your data request clearly and our team will route it to the privacy team.
Email Support Send your data access or deletion request by email. Include your registered mobile number and the e-wallet — DANA, OVO or GoPay — linked to your account.
Account Settings Some data preferences, including marketing communications and cookie consent, can be adjusted directly inside your account settings without contacting support.

Your Privacy Rights — Common Questions

These are the questions we get most often about how we store, use and protect your personal information. If your question is not covered here, reach us through live chat or email and we will respond directly.

We collect your name, contact number, and the e-wallet identifier you register with — DANA, OVO or GoPay. We also log device and session data generated during your time in the lobby.

No. Your wallet details are encrypted in our system and never displayed publicly. Only verified internal processes involved in payment reconciliation can access partial transaction references.

Yes. Contact our support team by email or live chat with your registered mobile number. We will retrieve the data on file for your account and send it to your registered contact.

We retain active account data while your account is open. Transaction records are kept for as long as local financial record rules in your eligible region require, then deleted or anonymised.

We do not sell your data. Third-party tools we use for fraud detection operate under strict data-processing agreements and cannot use your information for their own marketing or share it externally.

Send a deletion request through live chat or email, including your registered mobile number and linked wallet type. We will process the request in line with what local law in your region permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.