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Terms and Conditions for Your garud365 Account

Opening an account on garud365 means you agree to these terms — they cover how your account works, how payments via DANA, OVO, and GoPay are processed, and what we expect from every account holder.

Account eligibility requiredDANA, OVO, GoPay coveredIndonesia-region accessAccount holder obligationsSubject to local law
garud365 Terms and Conditions for Your garud365 Account
HOW WE ENFORCE THESE TERMS

Account Security, Data and Your Rights Under These Terms

These terms do not exist to restrict your experience — they set out a fair operating framework so every account holder knows exactly where they stand. Here is how we handle the areas that matter most to you.

Account Security

Your login credentials are encrypted and never shared with third parties. If you suspect unauthorised access, notify support immediately so we can freeze the account and investigate.

Data Handling

Account data you provide — including wallet details for DANA, OVO, or GoPay — is stored only for as long as needed to operate your account and meet legal retention requirements.

Cookie and Session Use

We use session cookies to keep you logged in and track account activity for security. No cookie stores your DANA, OVO, or GoPay credentials; wallet authentication stays inside each wallet app.

Requesting Changes or Closure

You can request account data correction or full account closure through live chat or email. We action verified closure requests within the timeframe set out in our account-management policy.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how a specific term applies to your account — whether it concerns a DANA deposit hold, an OVO withdrawal step, or an account restriction — reach our support team through the channels below. We respond to terms-related queries the same way we handle account issues: directly and without jargon.

Live Chat Open the chat widget inside your account dashboard. Terms and account-rule queries are handled by the same team as payment support — no separate queue.
Email Support Send a detailed description of your terms query to our support address shown in your account settings. Include your account ID for faster matching.
Account Help Centre The Help Centre inside your account lists common terms questions, wallet payment conditions, and account eligibility answers in one place.

Frequently Asked Questions About These Terms

Real questions from account holders about how our terms apply day to day — covering payments, account rules, and what happens when something changes.

Our terms cover your account activity on garud365. Your wallet provider's own terms also apply when you initiate a transfer. Both sets of terms run alongside each other — neither cancels the other out.

We notify you via your registered account before significant changes take effect. Continuing to use your account after the notice period means you accept the updated terms. You can contact support if you have questions before accepting.

Access depends on local law in your current location. These terms apply where use is lawful. If you are in a region where the service is restricted, you must not use your account while there.

Account activity under your login is your responsibility under these terms. If you suspect unauthorised access, report it to support immediately. We investigate and can freeze the account while the case is reviewed.

Contact our support team via live chat or email with your account ID. We verify your identity, then update or correct the relevant data within the period set out in our account-management policy.

These terms prohibit creating multiple accounts, using another person's wallet for deposits, and any activity that manipulates account balances or transaction records. Violations can result in account suspension pending review.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.